User:TimeSoul/MySims PC Help

This page is for my MySims PC game not working. I have a question:

QUESTION
On my MySims PC, when I load it and create my sim, the sims face is all black and the hair is missing. I can't change thje outfit, the eyes, or the mouth. But when I go into town, My town is black with only the street lights visable. When I get to Town Hall, I can't see anything, so I can't give my paperwork to her. And when I need to build my house, I can't see squat, so I can't put a door on the first floor. Or a sign. Or anything. What should I do? I downloaded EA Download Manager, Direct X and the game, but nothing works.